FAQ's

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Shipping & Returns

Canada

Orders are processed within 2-3 business days.

All orders will be shipped through Canada Post or UPS.

Shipping rates and estimated delivery times are provided during checkout.

*We do not ship on statutory holidays or to P.O. Boxes

United States

Orders are processed within 2-3 business days.

Tracking will be provided for orders shipped through Canada Post/ USPS or UPS.

Shipping rates and estimated delivery times are provided during checkout.

*We do not ship on statutory holidays or to P.O. Boxes

International

We currently offer international shipping. Please check if we ship to your country during checkout.

Tracking will be provided for orders shipped through Canada Post or DHL.

Shipping rates and estimated delivery times are provided during checkout.

*We do not ship on statutory holidays or to P.O. Boxes

What is your returns policy?

We are very sorry that our products did not work for you. Unfortunately, all products are final sale at the moment and therefore, we are unable to accept returns.

If a product arrives broken or damaged, please contact order@kibonbeauty.com within 2 weeks of order arrival, and we will send you a replacement.

Products & Ingredients

Are your products natural?

All of our products are non-toxic and only contain ingredients approved by EU Cosmetic Regulation standards. We are committed to providing the highest quality clean products.

Are your products vegan and cruelty free?

Yes, we are proudly vegan and cruelty free. We do not test on animals!

Are your products safe to use during pregnancy and breastfeeding?

All our products are safe to use during pregnancy and breastfeeding. However, always consult your doctor before trying out new products.

How long do your products last?

All our products have a 36-month shelf life.

Do your products contain any toxic or potentially harmful ingredients?

We are a clean brand, which means we do not formulate our products with toxic or potentially harmful ingredients. Our formulations are always without: GMO, Gluten, Harsh Chemicals, Heavy Metals, Irritants, Mineral Oil, Phthalates, Petroleum, Paraffin, Parabens, Sulfate Detergents, SLS, SLES, and DEA.

Sustainability

Are your products sustainable?

Sustainability is one of the core values here at KIBON, which means we work hard to implement green practices and establish operating standards that are respectful to our planet. We manufacture our products in a certified Green Factory, which utilizes renewable energy resources and is designed to be as minimally impactful to the environment as possible. We are proud to announce that our manufacturing factory is certified carbon neutral, and has been awarded with numerous sustainability certifications.

From packaging to printing, we are committed to recyclable materials wherever possible. We also print with SOY INK, an environmentally friendly ink which makes the recycling process easier.